Your privacy is important and I want you to know what I do with your data when you use this site or communicate with me.

1. INTRODUCTION

NeuroMassage Therapies respects your right to privacy and complies with our obligations under the General Data Protection Regulation.

This Privacy Statement outlines how we deal with any personal data you provide to us while visiting this Website www.neuromassagetherapies.com. By visiting the Website, you are accepting the terms of this Privacy Statement. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

2. TYPES OF INFORMATION COLLECTED

We retain two types of information:

PERSONAL DATA

This is data that identifies you or can be used to identify or contact you and may include your name, company name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised and telephone number. Such information is only collected from you if you voluntarily submit it to us.

NON-PERSONAL DATA

Like other websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to this web site. This non-personal data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of this website.

3. PURPOSES FOR WHICH WE HOLD YOUR INFORMATION

PERSONAL DATA

We will process any Personal Data you provide to us for the following purposes: (i) to provide you with the services you have requested; (ii) to contact you if required, in connection with your request, or to respond to any communications you might send to us; (iii) to send you newsletter, event alerts, information about product releases, service notifications and to communicate with you about relevant industry information and activities. This is only pertinent if you voluntarily sign up for this service.

For the purposes of providing treatment, Libby Ball at NeuroMassage Therapies may require detailed medical information. She will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes that may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow the Practitioner, Libby Ball to document and process your personal medical data

Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.

NON-PERSONAL DATA

We use the non-personal data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise this website.

COOKIES

This website uses “cookies”. A cookie is text stored by the browser on your computer, at the request of our server. We use cookies to improve the quality of our service by storing user preferences and tracking user trends. You can delete cookie files from your computer at your discretion. 

4. DISCLOSURE OF INFORMATION TO THIRD PARTIES.

We do not sell, trade or rent your personal information to others. All information is used solely for NeuroMassage Therapies internal marketing. We may provide non-personal data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties of the number of unique users who visit this website, the demographic breakdown of our community users, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties. We will disclose your personal data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.

5. SALE OF BUSINESS

We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of NeuroMassage Therapies, provided that the third party agrees to adhere to the terms of this Privacy Statement and provided that the third party only uses your personal data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.

6. SECURITY

Your personal data is held by NeuroMassage Therapies in accordance with industry best practices. We do not store your credit card information, number, expiry date or CVV security code on our servers. To ensure optimal security, we use a third party, Stripe.com for all credit card billing. Stripe uses a PCI-DSS compliant SSL platform, secured by encryption and authentication. We take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data.

7. UPDATING, VERIFYING AND DELETING PERSONAL DATA

You also have a right to have your personal data corrected, if inaccurate, or, in certain circumstances, erased. Please forward any such requests in writing by email to libby@neuromassagetherapies.com

8. RIGHT OF ACCESS TO YOUR PERSONAL DATA

To find out what personal data we hold on you or to have your personal data updated, amended or removed from our database, please feel free to write to libby@neuromassagetherapies.com

9. CHANGES TO THE PRIVACY STATEMENT

Any changes to this Privacy Statement will be posted on this website, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time NeuroMassage Therapies decides to use personal data in a manner significantly different from that stated in this Privacy Statement, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.

10. GOVERNING LAW AND JURISDICTION

This Privacy Statement is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the courts of England and Wales.

11. QUESTIONS OR COMMENTS

If you wish to contact me to discuss any matter in relation to this Privacy Statement or our processing of your personal data, please feel free to contact libby@neuromassagetherapies.com

NeuroMassage Therapies Grievance Policy

If you have a complaint about either a NeuroMassage Therapies treatment or training course, I hope in the first instance you will contact me immediately so we can discuss your concerns and allow me to find a solution.

If you feel we have not resolved the issue or you feel that you are not able to approach me, then please contact the ISRM on 0208 4505851. ISRM is my professional body who will investigate the complaint further.